When you fill out our Request a Repair or Contact Us forms, we collect your name, phone number, location details, machine issues, and any additional details you provide.

Live Location & Photo Upload: If you use the 'Live' location fetch feature or upload a photo of your machine, this data is sent securely to our private Telegram for immediate technician assignment and service assessment. This data is kept strictly confidential and safe.

When you browse our website, certain non-identifying technical information is collected automatically through analytics tools, including pages visited, device or browser type, and general interaction behavior.

We do not collect your IP address. Our website is configured to avoid storing visitor IP addresses, and we do not use IP-based tracking.

We use Google Analytics to understand overall website traffic, popular pages, and how visitors find our site. Google Analytics operates under Google's own privacy policy and data practices.

We use Microsoft Clarity to understand user behavior on our website, such as scroll depth and click patterns, through anonymized session recordings and heatmaps so we can improve site usability.

Neither tool is used by us to identify individual visitors personally, and we do not collect or store IP addresses through these tools on our end.

• Respond to your repair requests and schedule a technician visit
• Communicate with you about service status, quotes, or follow-up
• Improve our website content and user experience based on aggregate analytics
• Maintain records of past service for warranty or AMC purposes, where applicable

We do not sell, rent, or trade your personal information to any third party. Your information is shared only with our own service technicians to fulfill your repair request, with analytics providers in aggregated non-identifying form as part of normal website operation, or if required by law, regulation, or valid legal process.

Our website may use basic cookies placed by analytics tools such as Google Analytics and Microsoft Clarity to distinguish returning visitors and understand site usage patterns. You can disable or clear cookies at any time through your browser settings without affecting your ability to contact us or request a repair.

We take reasonable precautions to protect the information you share with us from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your contact and service information only as long as necessary to provide the requested repair service, maintain warranty or AMC records, or as required for legitimate business record-keeping.

You have the right to request deletion of your information at any time. If you wish to delete your uploaded machine photos, live location links, or contact history from our secure Telegram logs, you can call us at 93345 97953. We will permanently delete your records from our systems immediately upon request.

Our website and services are intended for business use by adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised Last Updated date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at care@cashcounterfix.com or call 93345 97953. Address: Dhanbad, Jharkhand, India.